Accountability - The Best Choice

  培訓(xùn)講師:凌敬忠

講師背景:
凌敬忠美國密西根安德魯大學(xué)工商管理碩士INSEADMBA-銷售營銷管理碩士運(yùn)營管理副總裁,創(chuàng)愿信息技術(shù)公司總經(jīng)理,亞諾士物流集團(tuán)大陸區(qū)總經(jīng)理,兆赫集團(tuán)互動王視訊業(yè)務(wù)總監(jiān),美商洋基通運(yùn)公司業(yè)務(wù)總監(jiān)/項(xiàng)目總監(jiān),遠(yuǎn)傳電信公司業(yè)務(wù)經(jīng)理/渠道經(jīng)理,臺 詳細(xì)>>

    課程咨詢電話:

Accountability - The Best Choice詳細(xì)內(nèi)容

Accountability - The Best Choice

Accountability - The Best Choice
Summary
There are many employees not dedicated for his/her assignment, that cause low productivity. They will complaint the resources are limited, support are low and so on. We call the status as the Vortex of Decadence, which has six types of behavior:
Ostrich head in the hole: If you don’t see, there is no problem.
No my business: It is not my job, I don’t care.
Others’ fault: Find someone else, who made it.
It’s up to you: If you want my support, tell me, then I will decide I can do it or not.
Cover up: Cover my ass.
Wait and see: Don’t rush, the problem will be solved by tomorrow.
Some employees will say: “this job is not in my job description”, or “I will help you as a favor.” That makes the leader very difficult to move thing around. If the business is stable which is ok. If the market is dynamic and challenging, then there are lots of changes have to be made. The lack of accountability will cause the organization to be bankruptcy. That is why business guru said: Accountability is the foundation of execution.
There are two topics in this course: Accountability and ARCI:
Accountability: The responsibility is the core concept of China culture, however there is no accountability concept. That is why the employees will said: “I will do my best”, but very few will said: “I will deliver the result no matter what!” In this course, we will give the participants as new perspective of accountability. The new perspective will make the participants believe the accountability is not only for the company, but for myself at the same time.
ARCI model: The concept is critical, however how to apply the accountability in the cooperation with others. ARCI model is the best way to apply the accountability in the working process. There are two different models: RACI and RASCI. However, ARCI model is more applicable in China culture.
The title of the training is “Accountability - The Best Choice”. That is because the accountability is the best choice toward the success and happiness.
Learning Process
There are lots of different training activities in the training:
What is accountability, and why it is critical
The true moment for accountability
How to turn the vortex of decadence to the ShengYan Law
How accountability make you success
The difference of achievements are defined by people’s choice
ARCI Model
Application of accountability in life
Benefits
After the training, the participants will learned:
The difference between responsibility and accountability
How to judge the attitude in the true moment
Identify the behaviors and language in the vortex of decadence
Master the ShengYan Law
How to work with ARCI model
The priority by accountability
Why take the accountability in life
《Accountability - The Best Choice》
Model
Description
Time
Activities
Introduction
Opening
Ice breaking
Rules
Introduction
30min
Lecture
Introduction
Guess game
Module 1:
Definition of Accountability
Objective: identify what is accountability, and what is the true moment
Definition of accountability: It is new for Chinese culture
Responsibility vs accountability
Accountability is the result oriented
True moment of accountability
Activity: The scenario of true moment
30min
Lecture
Group discussion
Module 2:
Principles of Accountability
Objective: The process of accountability
Vortex of decadence
ShengYan Law
The power of choice
The result of accountable behavior
Activity: the 9 scenario of accountability
90min
Lecture
Group discussion
Module 3:
ARCI Model
Objective: application of ARCI model
The challenges of working with others
The problem of SOP
Introduction of ARCI model
Activity: Role play of the meeting with different team
Activity: Application of the ARCI model to real job environment
150min
Lecture
Group discussion
Role play
Problem solving
Module 4:
Application of Accountability
Objective: how to apply the accountability
Guess who he is?
How to be the accountable person, the process and why
The real story of personal growth
Accountability and the time management
Activity: Why we should be accountable
90min
Lecture
Group discussion
Training hours:
6 hours 30 min

 

凌敬忠老師的其它課程

駐廠服務(wù)工程師客戶溝通與關(guān)系維護(hù)技巧培訓(xùn)課程目標(biāo)在正確理解卓越服務(wù)挑戰(zhàn)的價值基礎(chǔ)上,建立以優(yōu)質(zhì)服務(wù)為導(dǎo)向的溝通意識通過有效與客戶交談和尋問,增進(jìn)客戶的信任,正確理解客戶的需求和期待解決的問題掌握應(yīng)對與客戶在人際層面和業(yè)務(wù)層面互動的方法和技巧,使得客戶在人際層面和技術(shù)層面雙滿意,有效拓展和維系客戶關(guān)系建立雙贏思維與客戶有效談判,解決客戶的問題有效處理客戶投訴、

 講師:凌敬忠詳情


專業(yè)演講技巧課程目標(biāo)演講已經(jīng)成為企業(yè)界的溝通工具,從新公司成立、新產(chǎn)品上市,展示自我,都與演講的質(zhì)量息息相關(guān)。無法利用演講做有效的公眾溝通,構(gòu)想與努力可能都會化為泡影。每次的演講之前,你都把時間用在哪里?是用來整理演講資料,練習(xí)演說,了解聽眾,還是思考要怎么說服對象?每次演講的產(chǎn)品和目的不同、聽眾不同,你的演講方式和材料都必須調(diào)整。這個課程是從課程的聽眾分析

 講師:凌敬忠詳情


專業(yè)演講技巧課程目標(biāo)演講已經(jīng)成為企業(yè)界的溝通工具,從新公司成立、新產(chǎn)品上市,展示自我,都與演講的質(zhì)量息息相關(guān)。無法利用演講做有效的公眾溝通,構(gòu)想與努力可能都會化為泡影。每次的演講之前,你都把時間用在哪里?是用來整理演講資料,練習(xí)演說,了解聽眾,還是思考要怎么說服對象?每次演講的產(chǎn)品和目的不同、聽眾不同,你的演講方式和材料都必須調(diào)整。這個課程是從課程的聽眾分析

 講師:凌敬忠詳情


專業(yè)銷售簡報(bào)技巧課程目標(biāo)簡報(bào)已經(jīng)成為企業(yè)界的溝通工具,從新公司成立、新產(chǎn)品上市,甚至搶救地球氣候,都與簡報(bào)的質(zhì)量息息相關(guān)。無法利用簡報(bào)有效溝通,構(gòu)想與努力可能都會華為泡影,個人實(shí)業(yè)可能會一蹶不振。每次的簡報(bào)之前,你都把時間用在哪里?是用來整理公司的簡報(bào)資料,練習(xí)演說,了解聽簡報(bào)的對象,還是思考要思考怎么說服對象?雖然每次簡報(bào)的產(chǎn)品都是一樣的,可是聽眾不同,你

 講師:凌敬忠詳情


卓越領(lǐng)導(dǎo)力概述位處經(jīng)理職位,是一個管理角色轉(zhuǎn)換的關(guān)鍵,從一個人的工作形式轉(zhuǎn)換成為團(tuán)隊(duì)工作模式。因此個人的工作效能就是的成功關(guān)鍵。這次課程有三個重點(diǎn):個人效能:需要了解自己新的工作定位,選擇工作的方式及提升工作效能、以及如何高效進(jìn)行工作影響組織:經(jīng)理層就需要與不同部門的同事溝通,來推動工作的進(jìn)行。但,每個人都是為自己的指標(biāo)工作,要如何影響他人是關(guān)鍵。向上溝通:

 講師:凌敬忠詳情


自我賦能,實(shí)現(xiàn)人生價值課程目標(biāo)在企業(yè)組織中,經(jīng)??吹皆S多員工(甚至主管)的工作態(tài)度及行動不怎么積極,總是被動著執(zhí)行被交付的任務(wù),甚至碰到問題的時候,不會主動解決地漠視,直到無法掩蓋才開始找借口。這樣的現(xiàn)象主要是因?yàn)槿齻€原因:上班只是一個賺錢的工作,不認(rèn)為上班和個人的生活有什么關(guān)系,看不到工作是實(shí)踐個人價值的機(jī)會。自我的設(shè)限,以自己的角度來看世界,給自己設(shè)定許

 講師:凌敬忠詳情


自我領(lǐng)導(dǎo)概述當(dāng)被提升為主管或領(lǐng)導(dǎo)之后,面對最大的改變是從被人領(lǐng)導(dǎo),要轉(zhuǎn)換為自我領(lǐng)導(dǎo);從把事情做對,轉(zhuǎn)換為做對的事情,對結(jié)果負(fù)責(zé)而不只是對工作負(fù)責(zé)而已?!府?dāng)責(zé)」是對結(jié)果負(fù)最后的責(zé)任;「當(dāng)責(zé)」有主動的涵義;「當(dāng)責(zé)」不是只是為別人,更是為自己?!府?dāng)責(zé)」不是一個形而上的概念,而是有清楚的定義,有清晰步驟的做法。情緒掌握永遠(yuǎn)是主管及領(lǐng)導(dǎo)最困難的挑戰(zhàn),在面對各種挑戰(zhàn)的時

 講師:凌敬忠詳情


組織客戶營銷計(jì)劃及技巧概述公司重要的資源不只是人才、資產(chǎn)和關(guān)系,更重要的是時間。如果企業(yè)把時間用在錯誤的客戶身上,就會浪費(fèi)極大的時間和資源。因此,要將客戶進(jìn)行分類,而一般的標(biāo)準(zhǔn)有:銷售潛力+現(xiàn)在銷售量參與購買的人員數(shù)量銷售流程步驟也由于組織客戶的特性,造就銷售過程復(fù)雜、銷售周期過長。雖然投入許多的資源,卻難以衡量組織客戶經(jīng)營的績效,也難以預(yù)測被競爭者侵入的機(jī)

 講師:凌敬忠詳情


遠(yuǎn)程溝通技巧模塊課程大綱時間分教學(xué)方法課程導(dǎo)入開場(客戶方)破冰活動研討公約課程介紹討論:學(xué)員面臨的挑戰(zhàn)是什么?30分內(nèi)容講解猜猜看小組討論第一單元跨文化交流122011單元目標(biāo):跨文化的溝通是困難的,所以需要掌握一些必要的關(guān)鍵概念跨文化交流-新規(guī)范理解文化多樣性發(fā)展個人文化的意識需求相互接受把事情簡單化活動:不同文化的差異60分內(nèi)容講解引導(dǎo)活動小組討論第二

 講師:凌敬忠詳情


運(yùn)營協(xié)作與溝通技巧課程背景在挑戰(zhàn)重重的運(yùn)營部門中,既要面對客戶的直接服務(wù)請求,又要承受銷售部門的壓力。即使工作做得再好,也不一定能夠得到客戶及銷售部門的認(rèn)可。運(yùn)營部門的工作和資源大多都不在自己的手中,這也是最大的壓力之一,難以滿足客戶的期望。因此,運(yùn)營部門最需要建立溝通的能力,能夠影響客戶的期望,同時還能獲得客戶的滿意度和未來的生意。為了達(dá)成這個目標(biāo),運(yùn)營部

 講師:凌敬忠詳情


COPYRIGT @ 2001-2018 HTTP://m.gzzmzs.cn INC. ALL RIGHTS RESERVED. 管理資源網(wǎng) 版權(quán)所有